Sales Hotline (632) 8994.33.62 - (632) 8400.89.18 Support Hotline +63920-PAYROLL (0920-7297655)

Frequently Asked Questions

24x7 Support

You may reach us at

0920.PAYROLL

Q: Why choose payrollpinas.com?

A: We allow you to instantly manage your own payroll anytime, anywhere as long as you have internet access which would mean faster transaction time and instant reportorial benefits allowing you to have more time for other business matters.


Q: What are the features and benefits of Payrollpinas?

FEATURES

  1. Gross and net pay calculations
  2. Calculate Withholding Tax, SSS, Philhealth, Pag-ibig and other government dues
  3. Compliant with the TAX annualization
  4. Provide Government reports and email to you in PDF form. These forms are SSS R1A, SSS R3, SSS ML2, PH ER2, PH RF1, PAGIBIG M1, PAGIBIG P2-4, BIR ALPHALIST and BIR 2316.
  5. Generate the pay slips and payroll reports.
  6. Generate the Accounting General Ledger Journal Entries Summary.
  7. Generate bank advice transmittals and diskettes.
  8. Generate the payroll register and other company specific payroll reports

BENEFITS

  1. Secure payroll systems
  2. Total control of your payroll system anytime anywhere
  3. No need for software maintenance and training cost
  4. Unburden your payroll staff of monotonous yet necessary task
  5. Reduces your overhead cost

Q: Who should use the payroll online system?

A: Business people who want to take charge of one of the most important aspect of a business entity, Finance heads/managers/Directors.


Q: How will this service help my business?

A: Save money by avoiding the cost of paying for in-house employees, equipment and other overhead costs to process your payroll

  • Save time by not having to manage your own payroll processing
  • Process your pay anytime, anywhere with our online product

Q: What are the obligations of the customer?

A: Register – Pay the corresponding fees – Maintain security requirements especially in the use of the membership card and its access numbers.


Q: How do I setup payroll for my company?

A: Just provide the information that will be asked by the PayrollPinas System as displayed in an easy-to-follow presentation.


Q: How do I integrate Payrollpinas with my accounting system?

A: Generate the Accounting General Ledger Journal Entries Summary and can integrate to any accounting system such as SAP, JDA financial, JDE etc.


Q: How does payroll outsourcing work?

A: In processing your payroll, we first recreate your company records in our database, and provide you with a secure connection to your personalized account. Each time you need to run a payroll, you simply log on to your account on Payroll Pilipinas and process your payroll, add new employees, update your company information, etc. Then we will email back to you, within twenty-four hours these reports in pdf form.


Q: What if I made a mistake when I enter the payroll data?

A: Once you submit payroll for processing, the reports will be submitted to you for validation and review. You have to click post payroll to confirm accuracy of data.


Q: Do I have full control of Employee master data?

A: YES. You may add and remove employee records any time.


Q: What is the format of the documents that comes in?

A: Adobe pdf, Microsoft Word or Excel


Q: What are the hardware and software requirement of the system?

A: A working computer or Laptop and Internet Access.


Q: What’s the use of membership card?

A: It is an added security feature that contains the 16-digit number combination that will be required every time you log-on to the system.


Q: What should I do if I lose my membership card?

A: Report immediately to PayrollPinas.com 24-hour Customer Service; You may also request for a new membership card for a minimal fee.


Q: How do I change my username and password?

A: Go to account maintenance and click the click change password.


Q: How is the payslip delivered?

A: Via Email or you can download it from our website.


Q: How long does the payslip remain in your server?

A: Two (2) years.


Q: How am I going to pay?

A: Deposit Payments to BPI Current account 3191-0469-18


Q: Do you have an alternative to paying online?

A: Credit Card Payment will be available by next month


Q: How can I make sure that our payment was received?

A: We will send you an official receipt after 7 days


Q: Besides the common semi-monthly payroll, can I process payroll weekly or monthly?

A: Yes. It can handle weekly, monthly or semi-monthly,pay periods including special run payrolls such as final pay computation for resigned employees, 13th month, Mid-year, Quarterly bonuses, 14th month bonuses etc.


Q: What is the process before I can be able to generate payslips?

A: First, you create a payroll and it will be processed within 24 hours. Payslip and other payroll reports will be sent via email as PDF format.


Q: How does the system handle witholding tax computation?

A: It can handle different levels of tax scenario such as Standard, Averaging and Annualized. It can also compute tax for Consultant, EXPAT for 10% - 20% Witholding Tax


Q: Can I compute payroll with other Income (Taxable or Non-Taxable)?

A: Go to the account maintenance and setup the income table and select if taxable or not.


Q: Can we request a customized payroll computation or formula?

A: Yes. You can request for a customized computation with additional cost of 1,999 a month for a period of one year.


Q: Can we request a customize payroll reports?

A: Yes. you can request for a customized reports and with additional cost 777.00 per reports one time charge only.


Q: How do I place an inquiry either before or after I subscribe?

A: You may email us customercare@payrollpinas.com or call us 0920-PAYROLL.


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